Shipping policy
Lumina 'N Lark delivers Australia-wide. We do not currently ship internationally.
Shipping costs
Shipping costs are calculated at checkout based on the items in your cart and your delivery address. You will see the full shipping cost before you pay.
Where your order ships from
Our products ship from a number of Australian warehouses and suppliers. If your order has more than one item, the items may be sent separately and arrive on different days. You won't be charged extra for this beyond the shipping shown at checkout.
Processing and delivery times
Orders are usually dispatched within 1–3 business days after payment is confirmed. Some items show their own dispatch time on the product page (for example made-to-order or pre-order items), and that time applies instead. Once dispatched, delivery typically takes:
- Metro areas: around 2–6 business days
- Regional areas: around 4–8 business days
- Remote areas, WA and NT: around 6–10 business days, sometimes longer
- Large furniture and bulky items: around 1–3 weeks, longer for remote areas
These are estimates, not guarantees. Large or bulky items, public holidays, weather and courier delays can add time. If an item is out of stock after you order, we'll contact you to offer a new timeframe or a refund.
Tracking
When your order is dispatched, we'll email you tracking details. If your items ship separately, you may receive more than one tracking email.
Remote areas, PO boxes and large items
Large or bulky items can't always be delivered to PO boxes, parcel lockers or some remote areas. If an item can't be delivered to your address, checkout will let you know, or we'll contact you to arrange another address or a refund.
Damaged, faulty or missing items
Please check your delivery when it arrives. If anything is damaged, faulty or missing, contact us as soon as possible (ideally within 48 hours, so we can claim against the courier) with your order number and photos of the item and packaging. We'll arrange a replacement, repair or refund as appropriate and cover the return or collection costs. See our Refund Policy for full details on returns. This doesn't limit your rights under the Australian Consumer Law.
Incorrect addresses and unclaimed parcels
Please check your delivery address before you order. If a parcel comes back to us because the address was incorrect or incomplete, or it wasn't collected, we'll contact you to arrange redelivery at your cost, as set out in our Refund Policy.
Contact us:
Email: contactus@luminanlark.com.au
Business details: LuminaNLark · ABN 33 677 041 244