Refund policy

RETURNS
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We do NOT offer returns for change of mind.

To start a return, you can contact us at luminanlark@gmail.com. 

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note that the original shipping costs paid are non-refundable.

Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at luminanlark@gmail.com.

SHIPPING
To return your product, you should courier your product to the supplied NSW warehouse address provided. You are responsible for paying for shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.